About your HomeStreet Loan policy

About your HomeStreet Loan

About your HomeStreet Loan

Welcome to the Check My Loan website! We’re pleased to offer you more access to your account information when you need it. We're happy that you've chosen HomeStreet Bank to serve your financial needs.

If you have questions regarding account information that may be confidential please contact our Loan Servicing Department using one of the following methods:

By Phone:

• Customer Service: 1-800-237-3194 or 206-623-4616 – Automated system is available 24/7
• Customer Service may also be reached directly, using the number above, during business hours Monday thru Friday: 8:00 am to 5:00 pm PT (TTY/TDD 1-855-201-9592)
• Payoff Requests Autofax: 1-206-903-3094 – Automated system is available 24/7
• To make a payment using our automated payment system: 1-800-237-3194 and follow the prompts

By Email:

• Please contact us at: loanservice@homestreet.com and include your loan number and a brief description of the issue. Please note: Do not include personal or confidential information in the email.
• Send a secure message to Loan Servicing by logging into Check My Loan and selecting Secure Messages.
• All emails and secure messages are generally responded to within 48 hours from receipt.

Mail loan payments to:

HomeStreet Bank
P.O. Box 34610
Seattle, WA 98124-1610

Mail loan payoffs, correspondence
or address changes to:

HomeStreet Bank
Attn: Loan Servicing
33405 8th Ave South, Ste. 100
Federal Way, WA 98003